Refund policy

What if my tiles are damaged or the order is not correct?

All damages or irregularities must be notified within 1 week of the delivery. You must notify us of the exact amount missing or damaged and free replacements will be sent and swapped over on the next available delivery. Due to the nature of the goods it will be deemed acceptable if there are 1 or 2 broken tiles and would recommend that you use them where cuts are necessary. If on first inspection you notice that there are damages please indicate this on the driver’s paperwork.

What if I order too many tiles?
 Unfortunately we do not accept the return of surplus tiles; however we do recommend that you order approximately 10% extra for wastage due to cutting. We would suggest only 5% on mosaics.

What is your Returns Policy?

PLEASE CHOOSE CAREFULLY. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, or different from a sample shown to you or are not fit for purpose.

 
BEFORE PURCHASING FROM US, PLEASE ASSURE YOURSELF BY PURCHASING/VIEWING SAMPLES AS TO THE COLOURS AND TEXTURES AS ACTUAL PRODUCTS MAY VARY FROM WHAT YOU SEE ON YOUR COMPUTER MONITOR. 

In the event that we are unable to immediately fulfil an order that has been placed, we will offer you two options. We will inform you of when the goods will be available and either fulfil the order at that time with your consent or alternatively we will provide a full refund immediately.